My experience
Had a wonderful time at an Airbnb in Cancun (needed a few days quiet time and the airfare on award was cheap). Great host, very accommodating and arranged an airport pickup for a small extra fee paid in cash separately. She was great in arranging for any taxi rides as with almost any address in Cancun. It doesn't really mean anything... She even helped me order a pizza the one night as I had no clue how to tell them how to deliver it.
My boyfriend and I just booked a bigger place, more central for an actual vacation then a few hideout days... We've used Airbnb for gaps in a few other places but this was my first experience booking and going on my own.