Got an email today from Cartera saying:

Please be aware that after looking into your case and account I have confirmed that you have a reversal for Sears, order #######, transaction made on 05/22/2015.

Unfortunately, at this time we are not able to credit your account with the expected reward. Your purchase is not eligible for reward due to the terms and conditions for Sears: (Not eligible on purchases made with coupon or discount codes that are not found on this site. Only products with "Add to Cart" button are eligible. Not eligible on Home Delivery Charges, Services, PA and Installation, Master Protection Agreements, Take With, Protection Plans, Sears auctions, Landsend.com, PartsDirect, Sears Canada, Portrait, Craftsman.com, Kenmore.com or Outlet purchases. Not eligible on Sold by Kmart items or any other licensed partners. Not eligible on Apparel Clearance. Any return, exchange or other adjustment made at a physical store location for an on-line purchase may result in your purchase being deemed ineligible. Eligible for rewards on purchase of gift cards effective from and after June 1, 2014.).

All I bought was gift cards and it clearly says that is ok to do. I am so annoyed with this time wasting run around.