I turned down $500 US to take down a review. I don't want others to have to deal with what I went through. How about they give you back a good portion of your money because their service was poor? Why ask you to remove the review? Rather - I would add a second review (or EDITUPDATE) my initial review saying that the owners got in touch with me AFTER I posted this review to make things right. So they are stand up, but you should know what happened. I think that is fair