Originally Posted by
ursine1
When I've had flights changed by WN because of schedule changes, I was told that EBCI had to be manually added to the new flight by the agent. (Unlike when you change a flight yourself, where the "rule" is that if the PNR survives, the EBCI should as well). I assume this is because of some nonsensical limitation of their systems. When that happened, I couldn't verify that I still had EBCI, because the flight was no longer accessible by me online after it had been touched by the phone agent.
You should have received an email telling you of the flight change -- did you?
I'd be shocked if the EBCI fee is automatically credited. You'll most likely need to contact them.
Thanks for the perspective on the matter.
I did receive an email about the flight change, it was a schedule change to the flight that changed the flight number, I didn't request the change. And the email said nothing about EBCI.
I contacted Southwest via the website explaining the situation, and the website said I'd hear back from them within 48 hours...it's been 46 hours...