I purchased $2400 worth of sears gift cards when the portal was at 8pts in May. About 3 weeks later I received the 19,200 points I was owed.

Yesterday on 7/6 all 19,200 showed refunded and were gone out of my account. I called SW RR and they said they do not see it on their end but see the balance and did math so could see I was telling the truth. They said they couldn't help and sent me to customer relations.

After a hour wait she said we should have to inquire with the sears team to see why they were taken back?

Any ideas? Advise? Please help?