Originally Posted by jmj9905

I have tried to call the platinum line three times today about an international award from tam ticket timing issue. Each time the recording tells me they can call me back anything from 45 minutes to to 55 minutes. On the first call I selected the call back option. After 40 minutes I was called back. When I told then it was a flight from South America they said they would have to transfer me to international. When I go put through the wait time for a call back was 55 minutes plus.

Any body else experiencing this kind of delay?

Seems to me the service has deteriorated significantly since the merger!