Originally Posted by
MichaelBaku
This is totally unacceptable practice. Airlines/TA's have a duty to explain the fare rules to customers before the sale. If they don't, how can the customer make an informed decision? When I worked for an airline, I ALWAYS did this and noted in the booking 'Fare rules explained to customer. Customer aware Sat night stay required'. It's not only basic customer service but also covers your @ss when the customer wants to change and claims he knew nothing about the rules.
Did you also always explain the maximum stay rule as well? And the seasonality of the fare? And note all of these in the booking? These things (and more) could also affect the amount of the fare difference if a change is to be made, or indeed the customer's choice of fare.
At any rate, I still suspect that the OP's assertion that he wouldn't have bought this fare if he'd known that it had a Saturday night minimum stay would have been tempered by being told what the fare would be if he required a fare without such a min stay requirement!