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Old Jul 7, 2015 | 7:58 pm
  #7  
MichaelBaku
10 Years on Site
 
Join Date: Jul 2013
Location: GYD
Programs: Azerbaijan Airlines Gold, Turkish Miles and Smiles, IHG Plat
Posts: 662
The fact that your fare has a Saturday night minimum stay requirement is usually not mentioned during the booking, so this doesn't surprise me.

This is totally unacceptable practice. Airlines/TA's have a duty to explain the fare rules to customers before the sale. If they don't, how can the customer make an informed decision? When I worked for an airline, I ALWAYS did this and noted in the booking 'Fare rules explained to customer. Customer aware Sat night stay required'. It's not only basic customer service but also covers your @ss when the customer wants to change and claims he knew nothing about the rules.
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