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Thread: Booking Alaska Airlines with Avios
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Old Jul 7, 2015 | 4:41 pm
  #483  
pokee
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Originally Posted by tkelvin69
This has been a royal pain in the .... First attempt to use Avios for an AS redemption resulted in long wait times and them putting the name in wrong and failing to send it to the "robotic transfer". The second attempt is still unsuccessful. There is a reservation but no ticket number or miles deducted from my Avios account Is it really this difficult on partner redemptions?
In my dozen or so bookings over the phone with BA on AS, I've never had such issues.

Did you get the India contact centre? I find they are clueless (still relatively newly trained), which is why I try to connect with the England contact centre (which is the option to 'change or cancel a booking'). Try that to fix things...
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