Originally Posted by pleitao

I had a really bad experience at Hilton CPH in 2010, arrive at hotel around 3.30am, they had my AMEX on reservation so they charge me with a room as no show and they didn't give me a room because they were sold out and they give my room to someone else.
I end up sleeping at CP CPH.
Made a complain, got a mail that almost call me stupid, apperently I should know if you don't inform in the reservation that you going to arrive after 1am they can charge you with a no show.
I learned that to stay at hilton I need to foreseen the future and realise that my 10 hours flight will get late so I can inform the hotel.
They return me the money with a note that due to my status (was top tier) they will refund...