I have had the incorrect amount of miles posted in my SPG account and am having hard time figuring out how to fix this.
The Delta website says:
"If you are registered for Crossover Rewards and meet the criteria to earn Starpoints and/or Delta miles for your eligible flight or Eligible Stay: (1) if you are missing Delta miles for an Eligible Stay at an SPG Participating Hotel, contact the SPG Customer Contact Center (2) if you are missing Starpoints for an eligible Delta flight, contact Delta."
This seems quite clear that I should contact Delta for claiming missing Starpoints but when I do, they say I need to contact SPG first. I have tried 3 times now and they say the same thing. Normally this program has worked fine for me but something with this flight has caused an issue.
Has anyone had experience with correcting something like this or advice?
Thanks