Refund for an upgrade
My wife is flying from IAD to LHR to CDG tomorrow. I bought her an upgrade from economy to business - but I mis-read the PNR, and upgraded the short flight, not the long one. Which is a complete waste of money, for an hour or so flight. Immediately realised the mistake when the confirmation email came, rang BA, said I'd like to cancel the upgrade (not the flight). Transferred to a different department twice. Third agent said impossible, then hung up on me when I asked to speak to a supervisor. Note that I'm not trying to get a refund on the flight itself, just the upgrade, with a downgrade to economy.
Rang again, was told that it was impossible because there were no more seats in economy in that fare class. I went to their website and found tickets at the same fare. Asked to speak to a supervisor, not possible due to high workload. Told to ring back, which I'm about to do.
Any thoughts, comments?