Originally Posted by
elitetraveler
Actually it does, according to Bob Crandall when he was speaking at GBTA several years ago on a panel with Gordon Bethune. Of course, he blamed outsourcing TAs on corporate travel managers who wanted lower fares and didn't value their experience. His specific comment was along the lines, next time your CEO is at the airport and they don't know how to re-ticket his complicated itinerary correctly, look in the mirror.
Reticketing is not something that is necessary to be performed at the airport and can be done over the phone. If the contractors serving BA are being hired to do ticketing and have been trained to do ticketing, then there is no reason why they should be unable to do so. If some or all of the staf get hired by the 3rd party company , will these staff have forgotten how to do ticketing as part of the transfer
I don't think that BA is wiping people's memories when they leave