Originally Posted by
Dave Noble
BA is simply a company, nothing more nothing less. It does not mean that service has to be lower. Not having staff dedicated just to servicing BA but working for a company that may be serving various companies does not imply that a lower cost will imply a lower service
Aye indeed, one of my favourite "BA" ticketing staff (who is very popular here on FlyerTalk!) is I think not a direct employee of BA. Nonetheless he is the most competent ticketing guy I've ever had the pleasure to deal with.