Originally Posted by
Dave Noble
BA is simply a company, nothing more nothing less. It does not mean that service has to be lower. Not having staff dedicated just to servicing BA but working for a company that may be serving various companies does not imply that a lower cost will imply a lower service
Actually it does, according to Bob Crandall when he was speaking at GBTA several years ago on a panel with Gordon Bethune. Of course, he blamed outsourcing TAs on corporate travel managers who wanted lower fares and didn't value their experience. His specific comment was along the lines, next time your CEO is at the airport and they don't know how to re-ticket his complicated itinerary correctly, look in the mirror.