Originally Posted by carrotjuice

I've been having some problems with Imagine Amex recently. Charged $600 worth at a hotel overseas last month. Normally the charge will appear as "pending", and a few days later it will be "settled" with a corresponding "reverse" on the same day.

In my case, the "reverse" is still nowhere in sight and my balance has been plunged into a huge negative. I can't use my card until it goes back into the positive.

I called Imagine customer service but they say nothing they can do about it... because the "reverse" has to be processed by the merchant's card acquirer.

Anyone had this problem before? How was it dealt with? I would loath to call the hotel overseas and having to speak to Reception, who most likely wouldn't have a clue how to deal with this, and in turn have to speak to their Finance department...