Hello,

I did some cleaning today and found my BestBuy receipt and warranty information. Come to find out that my three year extended warranty does not end until May 5, 2004. The laptop, HP N5310, has a bad battery, keyboard keys are coming off, Windows ME is throwing numerous errors and the LCD screen is showing signs that it will go out soon. Also with the three year mark coming up, I wont be surprised if the hard drive does not go out soon. Not to mention that this computer needs an upgrade to 256MB Ram badly. I use this laptop every day and I'm surpised that I have not had more problems. BestBuy's policy is that they will replace the parts or if unable to be repaired or I guess the unit needs a lot of repairs, they will replace the laptop with a comparable unit or issue a voucher for the purchase price. Does anyone have any experience with the BestBuy service? Does this laptop have enough problems that it would just be completely replaced by BestBuy? Any comments/advice would be great. Now that Microsoft has decided to no longer support Windows 98 ME, will this have any effect on replacing the model?

Thanks