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Thread: Award ticket rebooking after route suspension
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Old Jul 2, 2015, 3:57 pm
  #18  
Dave Noble
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Join Date: Jan 2002
Posts: 44,650
Originally Posted by Often1

Bottom line is that they can't require your in-laws to pay the $111 extra, whatever makes it up, but it is unclear that they can't force the routing they have offered. Equally unclear that they must provide a hotel.
The OP states that an overnight at LHR will be necessary - the duty of care will apply in that situation
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