Question regarding Air Japan -- upgrades, mileage earning, seat assignments, ...
We have just booked an itinerary from YQR - SGN , via DEN and NRT. NRT - SGN. NRT-SGN (UA 7973) is operated by Air Japan. From my reading of FT Air Japan is actually ANA and according to the MP website all ANA fare codes should earn 100% PQM. We are in Canada so PQD are not a concern at this point at least. I'm not overly fussed about RDM either.
My reservation says that this segment of 2700 miles is not eligible, which seems to run contrary to what is said on FT. When I called the MP service centre their answer is that Air Japan is not a UA partner so no miles are awarded. I tried to explain that if you go to the Air Japan website the ANA logo is everywhere and the reservations page is pure ANA but she insisted that it is not ANA.
We may try cancelling and booking a different route to avoid Air Japan completely but any other advice or information would be greatly appreciated.