Originally Posted by Michael19887

If you are so unhappy with Hilton, why not just move all of your business to Hyatt then?? I think it is a bit over the top to say that a delay in one instance of points posting and an e-mail response is "incredibly poor program management". Hilton has by far the most generous system-wide promotions of all the chains going on right now. There may be something delaying points posting, and it isn't the end of the world. IT glitches happen. I'm not sure why they didn't respond to your e-mail, but we also have a dedicated rep here that I'm sure would take care of your request in a timely manner. If you are diamond, I can't think of a time in many years more than even an hour has gone by before the diamond desk responded to and resolved my requests similar to this.