FlyerTalk Forums - View Single Post - UA Providing Advance Notice (multiple days) of Delays/Cancellations

Jul 1, 2015 | 12:47 pm

#93

Morrissey

Join Date: Jul 2001

Location: LAX

Programs: UA 1MM, Hilton Diamond

Posts: 6,758

Quote:

Originally Posted by Exiled in Express

I realized that I would not have purchased a UA ticket if my choices were the reroute I settled on compared to OAL schedules. I filed a DOT complaint on "operational difficulties" and encourage others to do the same.

http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm

Well, I tried the DOT complaint, and this was my response:

Quote:

Based on the information you have provided, it does not appear that your complaint falls under one of the Department's rules. However, I will forward your complaint to the airline and will ask the company to respond directly to you. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days.

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