FlyerTalk Forums - View Single Post - AMEX Return/Purchase Protection....on a mattress
Old Jul 1, 2015 | 9:00 am
  #8  
mtrsprt56
 
Join Date: Jun 2014
Posts: 72
Originally Posted by mia
Return Protection is capped at $300 per item.

https://web.aexp-static.com/us/conte...Protection.pdf


Purchase Protection requires that the item be Damaged, Stolen or (Platinum) Lost. It doesn't apply to items that you simply don't like.

https://web.aexp-static.com/us/conte...P-DOC-CCSG.pdf


Extended Warranty may add a year to the manufacturer's warranty (depending on the length of that warranty), but it doesn't change the terms.

https://web.aexp-static.com/us/conte...W-DOC-CCSG.pdf

I understand it doesn't cover something you don't like, but as far as purchase protection goes, would it cover a mattress sagging a year or two after purchasing it?

That seems to be the main issue with a lot of the reviews I read, and the mattress company won't cover it because the sagging isn't "deep enough" which apparently is like 1-1.5" of depth without any weight on it. People say even though the indent isn't 1", it still starts to create back pain for them and the mattress company tells them they're SOL.


Thank you very much for the links though, they are very helpful !
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