Originally Posted by
ConciergeBrandon
...
I cannot possibly make this up! Unbelievable!
Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr r!!!
I agree ... unbelievable!
(My daughter did call and ask in regard to her son late last year and had no trouble with getting this information. However, with the rfecent centralization of the call centre to Hobart I believe there has been a huge loss of experience)
Until a year ago, maybe 20 months, as already indicated, the expiry or last activity month would be shown online.
With such obfuscation, I have come to the conclusion as per post 3.