FlyerTalk Forums - View Single Post - Sheraton unwilling to refund for night next to noisy party with smokers
Old Jun 30, 2015 | 2:25 pm
  #5  
UKTraveller4Fun
10 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,243
Originally Posted by miloworld
You expect a full refund for that? Heck, my stay last month had a broken TV, they still haven't bought me two TVs in return!!
Not quite sure this comment is fair. Pretty much the number one reason to stay in a hotel is to be able to sleep, especially at an Airport hotel! If the hotel did indeed have 3 calls to security to try and sort this out and actually kicked the guests out eventually I think some responsibility does lie with the hotel for not sorting this out when first reported!

If the OP had done nothing and just complained the next morning then I agree nothing would be due, but they actually alerted the hotel to the issue and the hotel failed to do its job in dealing with this.

As for is a full refund due I doubt they have a case through the credit card company but certainly at least a partial refund or points for a nights stay should be offered.

As for your TV not working in the room I am curious did you report it and they send 3 engineers and fail to fix it each time and then just as you checked out replace it with a working one. If that happened to me I would actually be complaining and not be very happy!
UKTraveller4Fun is offline