Please excuse me if I'm restating what's already been stated, but that's the way it is with the volume of posts on flyertalk. I had been loading Reloadits to Tmobile, but my source for RL dried up. I found one this past weekend so I had to set up a safe.
I wasn't able to set up a safe because they never sent the email to validate the account. finally I reached someone and was told that the system has been down since at least friday. they called it a system upgrade - I called it a crash - he didn't argue with that.
I wrote more about it on my blog - I get scolded if I post my own link in flyertalk text, so just go to the link below if you're interested or can add anything.
thanks.