Originally Posted by
Blueskyheaven
https://twitter.com/chasesupport is where you raise the issue.
The number is 1888-622-7547 Tell them it is a wide spread problem. I just dialed/tested that number on Sunday at 11:55 PM and someone picked up the call right away. You will have more success with this line than calling the numbers on the back of your card.
I called this number.. it is the executive customer service line.. Rep asked if I had tried the regular number.. I said I googled this issue and this was the number that I found.. She was pleasant.. She wasn't able to resolve my combining points issue but she did transfer the points for me (Freedom to Ink - both in my name)
She is also going to follow up with the UR dept to see if they can resolve the error message I'm receiving.