Originally Posted by FullFare

To me, the biggest hassle UA has with WiFi is that it doesn't have one, consistent, reliable provider for its WiFI. AA and DL have gogo. OK, you may like or hate that. But at least you know what you may be dealing with, across the airline.

So UA has gogo on the PS product. For the rest, it's a crap shoot. We all tend to agree gogo is best if paid up front. I bought a full year gogo plan on all airlines and, while I have the same gripes as anyone about the peaks and troughs of the service, at least I though I didn't get ripped off for what I spent, in the final analysis.

In truth, probably the final thing that "broke" me on staying loyal to United Airlines was the stupidity of not having my full year prepaid gogo work on their planes.

I had been top tier (1K equivalent) for decades, and so had my wife. So this year, I'm down to Plat (lifetime 2mm) and will have only 20K total miles. Almost unbelievable. But what really sealed it (gogo was just the last straw) was the absolute consistently poor service on UA throughout last year and this year. Cancelled flights, delayed flights, mechanical delays, no help in getting me anywhere. It broke me.

Back to topic: UA's inconsistent internet flight designations was unwise. Helped me make up my mind, though, on giving up on the airline. Not easy to do, since I'm living near their SFO hub, but dadgummit, I gave it all to DL, and now I'm a diamond.