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Old Jun 29, 2015, 1:55 am
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GateLouse2
 
Join Date: Oct 2014
Location: London
Programs: Now BAEC Brown, fallen from 10 yrs BAEC Gold; Oyster 60+ Travelcard
Posts: 89
Ticketed name incorrect?

I booked for four of us to spend the Christmas weekend in Zagreb. One of our guests has a double barrelled (foreign) name. When booking on line I left a space between his two surnames but in the subsequent confirmation the space had disappeared, merging his surnames and also removing the capital first letter of the second surname. Not wanting to see him denied boarding on Christmas Eve, I telephoned the EC Blue line for clarification (getting through in under 5 mins which was a miracle in itself). The helpful lady assured me it would not be a problem and that the merging of names seemed to be a system issue, which she explained sometimes happens with longer names.

I am not sure I am entirely convinced and wonder whether the collective expertise available on the forum can put my mind at ease.
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