FlyerTalk Forums - View Single Post - AA2474 - Bit of a Mess - How to Voice Concern Appropriately?
Old Jun 28, 2015 | 10:08 am
  #14  
arollins
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Originally Posted by inpd
Thanks. I knew about them. But which one of those three methods is most likely to be listened to and not generate a pro-forma response with a bribe of miles ...
Have thought of starting your communication by saying "I do not want any compensation, but I need to point out some irregularities with AA 1244 that caused a un pleasurable flight experience"

You have posted on past experiences, and the results have been the same. There is no magic email, phone # or contact person that will address your concerns and act upon it immediately, nothing has changed.

You mentioned that you wanted your 3 500 miles stickies due to the subpar premium product experience, that is the compensation you are seeking, that is what you need to ask for. Will you get it, I doubt it, but you would not know if you don't ask.
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