Originally Posted by frcabot

Newark on 5/31 was a complete disaster. I was actually originally on a flight from PEK to EWR, connecting in EWR to BOS. Flight from PEK diverted to PHL for weather. We arrived at EWR about 3 hours late. At EWR there was no premier line for security, everyone including GS was all going through the same security checkpoint line a mile long. Took me over 90 minutes to clear the security checkpoint. I would have missed the last flight to BOS except that it too was severely delayed. I was travelling with colleagues from work who were going to MSY. One was GS, the others were non-elites but travelling on $10K+ J fares from China. Both flights to MSY were cancelled, not due to weather but for ops reasons because United couldn't get a crew. United offered my GS colleague a hotel room, and absolutely nothing to the non-elites.

This airline ought to be ashamed of itself.

All of this doesn't address the TOD upgrades resulting in abysmal CPU chances for elites, frequent non-operational WiFi, lack of entertainment on many domestic transcon flights (hello 739s without even so much as personal device entertainment that are used on SFO to BOS routes), generally surly attitudes by the FAs and GAs, etc.

On a recent paid GF flight from PEK to SFO, I asked one of the FAs for United's advertised turndown service. The FA asked me why I couldn't do it myself.

On another SFO to PEK flight I was in BF with a colleague in GF - my boss who had asked me to consult with him about something. I tried to approach him but an FA prevented me from entering the GF cabin and refused to even notify my colleague that I had asked to speak to him. Unbelievable. This is the last year I fly United, even if it means no direct flight out of SFO. I am so sick of them.