Originally Posted by
yyznomad
Just saying it would be nice to try it out.
What I really want is empowered concierges who actually don't have to be so secretive in the things they do so that an audit trail doesn't expose the fact that they actually and genuinely helped me when I really and truly needed (which is once in a blue moon).
There was a time, not long away and not far away, that concierges were empowered to do more.