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Old Jun 26, 2015 | 11:28 am
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jackal
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Join Date: Mar 2004
Location: SGF
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Website/app IT issues

Just wanted to report on a couple of glitches I seem to be having:

1) When trying to book a ticket on Amtrak.com in Chrome v44 on Win8.1, I get to the payment page, enter my card number, click submit, acknowledge the new popup to review the itinerary...and am then taken to a page on Amtrak's low-vision site (??) saying that there was an error. IE works fine, so it seems limited to Chrome. I did not try Firefox.

2) The iPhone app seems to randomly log me out. Sometimes it'll appear to keep me logged in for weeks, but then I might be in the app looking at an upcoming trip, switch to another app for a moment, and come back to find that it has logged me out. Mildly frustrating.

3) On a recent trip, the conductor at SBP (crew change point) scanned my e-ticket in the app about 20 minutes before the train's (delayed) arrival. When I went to board, the SCA asked to see my ticket. I tried to pull it up in the app and it had disappeared, telling me I had to obtain a paper ticket.

4) I just booked a multi-city trip SKN-OKJ-SJC. The trip and corresponding ticket is not showing up in the iOS app. AFAIK, there has never been any delay or anything before trips show up in the app. Hopefully it will show up eventually, though.

5) I had booked an SJC-PRB trip for next week several days ago. I am able to view it in the app. However, it is not showing up on Amtrak.com in my list of upcoming trips. (Only the trip I booked above in #4 is showing up on Amtrak.com).

Just wanted to report these issues to see if anyone else has noticed anything similar and also in the event AGR Insider is able to pass them along.
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