Originally Posted by
TopGunner
So to continue the saga, I changed my routing to mimick my original routing and lo and behold it still doesn't add up, my refund is even less than the original upcharge. No airport taxes have changed since I bought the ticket and you cannot have a fare change in the middle of a trip. Btw, I am also accounting for the change fee.
It only leads me to one conclusion AA is full of Sh*t and they are not to be trusted on calculating anything. Also plausible AA is throwing carrier charges on anything they want. At least with BA you know the game.
Both customer relations and the EXP desk said you are on your own with the price desk, they cannot do or say anything to them. Well, Doug and Karen are about to get some nice words and DOT will have something to deal ponder.
More details to bore you all, but maybe the experts can discern something from this information. So by looking through the various tickets issued and exchanged for my reservation via the AA refund channel I got the info below. Now keep in mind this an ex-JNB fare bought in Johannesburg and in Rand.
Fare Taxes
Original ticket: 5,361 USD 698.51USD
Ticket 2: 5,630 USD 788USD
Ticket 3: 4,981 USD 526.41USD
Is American messing with both my locked in Rand base fare deducting for each segment and then also with the base fare and taxes via exchange rate? I can understand the taxes being recalculated but the base fare should not be touched, it was locked in already. So if they keep converting the whole remaining value of the ticket base fare + charges into a lumpsum paid towards a new fare calculation I will continue owing them no matter what unless if the currency moves in my favor??