That was painful. Just booked a couple of flights that were not pricing out correctly on the portal. So I had to call in to the connexions desk. Took 35 min to book two simple tix because even though they can see your TYP balances, they don't have any other info like email, traveler info, etc.

Initially the agent could not see the flights we wanted, which were showing as the best flights on Google, Expedia, and United. They stated that United does NOT give them auto feeds for the low costs flights. Maybe. Somehow I think its just crummy tech. Delta stuff seems to price ok/properly in my limited testing.

So I fed her the specific UA flights, and she was able to get it to price out correctly. But booking is painful.

For this benefit to be more useful, beyond AA/US which may price more accurately, they've got to improve that web booking interface. At least they don't charge fees for a phone booking, but everything that way is just so much more fraught with errors - names misspelled, FF numbers wrong, dates/venues etc.