Originally Posted by
Drummer
Are you logged in? And if so, do you have Elite status? If you don't, that is the problem:
"Members who have not yet achieved Elite Status must make their free night reservation personally through the Program Line or through their online account no more than 30 days prior to planned arrival for stays in their country of residence. Sixty days prior to their planned arrival at all other locations worldwide."
Got it - that must be the problem. Thanks - time to ask for a status match.