Last night, Hugo Dixon, Editor-at-Large at Reuters News tweeted some complaints about Aegean's cancelation refund policy:

"1 Until now I thought Aegean Airlines one of best Greek companies. I now discover its policy on refunds misleading, amounting to cheating.
"2 If you buy "flex" ticket, website says "refundable with a £50 fee". But Aegean charges extra €20 on top of £50 fee."
"3 Aegean points out that €20 "refund fee" is mentioned in fine print. But it doesn't say it's on top of £50 fee "
"4 Aegean call centre supervisor then says £50 is cancellation fee not refund fee - despite website using words "refundable with a £50 fee""

Aegean replied:

"(1/3) We apologise for the misunderstanding. We always take customer feedback into serious consideration. Even though the 20€..."
"(2/3) call centre service charge is stated in the fare rules, we will review the phrasing of relevant rules to avoid customer..."
"(3/3) confusion in the future. Again, thank you very much for the pointer and we expect to see you soon in one of our flights."

You can read the whole thing here: https://twitter.com/hugodixon