Wow. I didn't know there were so many issues with Sony looking at the posts. Fortunately, I have never had a problem with my Sony products breaking down. There is a store where I live: www.abtelectronics.com that sells Sony stuff for cheap. I am able to go there and haggle and get prices about 10-40% off what they charge at Best Buy. I don't know about there policy for phone orders.(if you can haggle or not).They have great customer service. I also forgot to mention My CLIE can also show movies and pictures stored on a memory stick.