Hi,
I am trying to search fro an award using AA miles. In Awardnexus, I was trying to use the route explorer to identify possible route options. After I type in source and destination, etc, it says "PLEASE WAIT....LOADING...", but does not display any routes. Do I need to adjust my browser, or is AN under maintenance? Please advise.
YRS
All systems are normal at this point. One thing that may have happened is if you specify a routing configuration that is too complex (e.g. 2+ stops over long-distance with lots of airlines flying), you may be running into browser timeout issue.
Try reducing the search options, particularly by reducing the "Max mileage". The page will time out if the options are too complex and takes more than 60s to run.
Let me know if you still have issues with it.