Had a GC from 2013 I realized I had not used. Tried to use it the other day, got an error message on the purchase page. Tried to check balance, got another error message. Decided to wait a few days to today, same error messages. This time I called up the web support number and an agent seemed to be able to look up the certificate and take my CC information for the balance and do a phone booking but now six hours later nothing has ticketed. I can see the reservation but it does not even say confirmed, it is just sitting there in my account in some reservation abyss. Anyone have any recent experience? Think I will call back in the morning if nothing changes.