HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA
Sounds like their service hasn't improved since one weekend in February, 2001:
Their "automatic billing" system was broken for the 4th month in a row.
Their phone payment system was down.
Their website was down.
A customer service rep could not take payment.
A billing rep could not take payment.
The cingular store would not process my payment for 2-3 business days (since all they do is mail the payments into HQ).
I did the next best thing; drove down the street to AT&T and signed up. Best decision I ever made.