Over the years I have largely encountered some of the most amazingly customer-focused AA flight attendants who make a flight exceptional.

More recently, it seems more and more difficult to find these stars.

It has me wondering if its my imagination, or does the overall service on AA in premium cabins feel chaotic and lazy?

What happened that it feels more like the customer focus seems low on the list for AA compared to the pre-US time?

I fly about 2-4 flights per week always in F/J cabins. It's just that I wonder if I am getting spoiled by other airlines that focus more on the customer and feel more present. So is it me? Or have you too noticed a decline in the way inflight crews care?

Thank you for sharing your thoughts.