FlyerTalk Forums - View Single Post - "We have attempted to contact you...." on email
Old Jun 19, 2015 | 10:07 am
  #10  
IMH
All eyes on you!
15 Years on Site
 
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meliá/HH/Bonvoy Gold
Posts: 5,682
Originally Posted by windowontheAside
But why do they start "We have attempted to contact you using the information supplied at the time of booking."?
I got one of these today and am quite sure that in the past few weeks BA has not texted or called either of my phones about the reservation in question. It's an itinerary that has been plagued by multiple changes, but a look online appeared to confirm that nothing had changed since early May.

With travel commencing next week I wasn't going to risk not calling as requested. A (long) phone call confirmed that everything's okay. Frustrating and a waste of both customer and staff time.
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