I had a great experience with them a year ago: I got the exact flights on the exact days I wanted, with no hassle at all, and very friendly service. Earlier this year I won an auction and gave them more than 15 dates in a 6 week period, but they insisted the only open date was in the week I couldn't go at all, so I cancelled. They didn't charge me, but the guy I dealt with was pretty nasty. I ended up buying the ticket directly from the airline for the flights I wanted for only $80 more. I'm in no hurry to bid with them again.
Another luck of the draw case, I guess.
PS Sorry, funtime, I don't know the answer to your question.
[This message has been edited by Kitty Hawk (edited 05-23-2000).]