Originally Posted by spamkiller

That is the worst thing. Likely it would be contract employees there and almost useless. The agents on the Platinum and Diamond line will be able to help much better. I had made changes on my in-law's tickets (I also bought booked them) when my mother-in-law had to go to into the hospital.) Even with Delta employees at the airport, sometimes the phone agents can do better. On November 2013 when I was in SEA, returning to LAX the day they had the shooting at LAX, I wanted to be routed SEA-JFK-LAX instead of SEA-LAX and sitting at SEA for another 6 hours. At the Skyclub they could/would not do it. On the phone they did it. I got upgraded to BE, and got the double MQM and RDM bonus.