Originally Posted by
phbl
Why would you infer this when the ticket says otherwise? It says right in the ticket for every flight, including those on a domestic after 24 hrs on a multi city...."bag 1: complimentary, bag 2: complimentary".
Alas it is not uncommon that what the ticket says conflicts with rules posted elsewhere.
But I am afraid to win on that basis you might need to go to the CTA or even to small claims court. Agents will know the rules and disregard your ticket. Even though you would have a strong case that what's on the ticket is your contract.
In the past I had a somewhat similar issue with change fees. That differed on the ticket and the actual fare rules. When arguing on the phone based upon what's on the ticket, they would end up "making an exception for me because of my SE status."
Remember, they still think they are above the law, like Bell Canada. They still seem to act as if they belonged in the same club as the CRA.