Originally Posted by
floridagal23
I am still having problems with the itinerary. Alaska called and said 1 F seat was available so we let them split the reservation and then they were unable to get the seat for me.
They resent my husband's AS itinerary and his first leg (the flight that was cancelled and we were reaccomodated in business though booked in first originally) now says COACH on the AS itinerary.
Same thing with me.
When we key in our BA confirmation codes through the BA site, it shows us in business as re-booked.
Do I need to worry about this?
You need to start over from the beginning. BA, as the operating carrier who canceled you flight, has a legal obligation to provide the following assistance, pertaining to cancellations where notice was provided more than 2 weeks in advance:
http://ec.europa.eu/transport/themes...g_2004_261.pdf
See specifically Article 8:
Article 8
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
- a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.
2. Paragraph 1(a) shall also apply to passengers whose flights form part of a package, except for the right to reimbursement where such right arises under Directive 90/314/EEC.
3. When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.
You should have never even called AS, just called BA and told them that under EU 261, you are entitled to choose the option of
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity and forced BA to find you any routing in F. Or choose
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats and demand BA to give you any seats where they are selling at least 2 F seats.
Hopefully it's not too late to do this. But you need to get out of the mindset of "I can only take what is offered" and move into a mindset of "BA has a legal obligation to fix this and get me re-routed in F, at the closest date on any planes that has 2 empty F seats, even if this means significant routing changes or expense on their part."
You had an F ticket, they canceled the flight, they need to get you to your destination in F at the earliest possible date or at your convenience. Anything less is unacceptable.
The bull$#!+ runaround about award availability is completely irrelevant. If they try to give you BS about being moved into business class, start talking about involuntary downgrade compensation. On an award ticket, that means they would owe you 75% of the price of a full-fare F ticket.
The law says 'seat availability' not 'fare bucket availability'.