Originally Posted by
FlyingUnderTheRadar
If a true emergency and I could not get someone via the phone, I'd pack my bags and just head to the airport and work with the Dl representatives/agents there.
This.
Trying to make arrangements on their behalf is a bad idea, even worse when you don't have a reliable means to communicate. If you were to get their flights changed, would you be certain that they could make it to the airport in time?
If their absolute need is the first flight home on DL or any airline, then the airport is the place to be.