Originally Posted by qukslvr619

Notwithstanding the argument of EWR is no JFK, etc, UA should look at this as an example where if they really did lose money on prime routes like JFK-LAX/SFO its because they drove away their customers due to shortsighted changes or half-assed improvements/efforts. DL/AA/B6 all stepped up their game and UA took a tired sCO product slapped ps branding over it and assumed it was enough. There was no innovation, there was no product differentiation, it was just a cheap fix to say "oh look we have flatbeds on all flights" but nothing else. You still got the subpar post merger UA airport experience with irrops, SHARES metldowns, etc. So if UA lost money on JFK its not because there is no money to be made its because they basically took the wrong approach and didn't do anything extra to ensure they could make money.