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Thread: Ba.com sends me into endless loop when I try to check in; Indian call centre hopeless
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Old Jun 17, 2015 | 7:00 am
  #14  
worjackie14
 
Join Date: Dec 2013
Posts: 133
Originally Posted by Anonba
Not everyone in newcastle or manchester knows how to manually enter apis into dcs tbh.

As for India i dont think they read scripts. However i dont think BA has given them adequate training add to that some languge issues things "lost in translation" that i think is where the problems lie.

I have heard that for the same money as one person at MAN or NCL BA can hire four people in DEL!
Contact agents in India, just don't have the access right to natively enter APIS. Nothing to do with how competent they are. Same goes for a lot of agents in Newcastle and Manchester.
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