Originally Posted by
Passmethesickbag
Thanks very much worjackie14! Is that something that obligately requires the physical presentation of my passport, or could it be sorted out remotely by a competent agent?
If that is the issue a call centre agent could add passport details manually into dcs.
Dcs is the airport system which the form from ba.com should transfer the passport details to. Often looping round like this is caused by it failing to do so.